Get help

This may already be answered: Licence problems.

Include these, so the first reply can be the answer:

• The exact error message, or a screenshot of it
• The email you bought with
• Whether this is a new PC or one you’ve used before

This may already be answered: Numbers that don’t match NinjaTrader.

Include these, so the first reply can be the answer:

• The account and the date range you’re comparing
• What TradeScope shows and what NinjaTrader shows
• Which pairing mode is selected: Wide or NT day-by-day

This may already be answered: Sync problems.

Include these, so the first reply can be the answer:

• What the NinjaTrader status in the sidebar says
• The account, and roughly which dates are missing
• Whether NinjaTrader is installed on the same PC

This may already be answered: Charts with no candles.

Include these, so the first reply can be the answer:

• The instrument and contract month
• The date of the trade
• What Settings, Diagnostics lists for that contract

This may already be answered: How refunds work.

Include these, so the first reply can be the answer:

• The email you bought with
• Your order number, if you have it

Include these, so the first reply can be the answer:

• What you’re trying to do
• How you do it today

Include these, so the first reply can be the answer:

• What you did, what you expected and what happened instead