Troubleshooting

Windows or antivirus warnings

Windows SmartScreen says the app isn’t recognised. That’s normal for new software. SmartScreen warns about any file that hasn’t been downloaded many times yet. The TradeScope installer is digitally signed. Click More info, then Run anyway.

Your antivirus says the file contains a virus. Some antivirus tools, including McAfee, flag new installers that few people have run yet. It’s a false positive. Try the download again, or allow the file in your antivirus.

To check the installer yourself: right-click it, choose Properties, and open the Digital Signatures tab. It should show a valid signature.

Sync problems

No trades appear. Make sure your trial or licence is active, then click Sync Now in the sidebar. Syncing is turned off while you’re looking at sample data.

“No NinjaTrader database path configured”. TradeScope couldn’t find NinjaTrader in its usual place. Go to Settings → NinjaTrader & Sync, click Change, and choose NinjaTrader.sqlite in the db folder of your NinjaTrader 8 folder.

New trades take a while to show. Check the Auto Sync toggle at the bottom of the sidebar is on. Click Sync Now to sync immediately.

“NinjaTrader’s data looks much smaller than before”. TradeScope has paused syncing so nothing gets overwritten, usually after NinjaTrader was reinstalled or its database reset. If that was expected, click NinjaTrader really was reset — resume. Otherwise restore a backup.

Trades look wrong after a NinjaTrader problem. Settings → NinjaTrader & Sync → Reset & Resync rebuilds your synced trades from NinjaTrader. Your manual trades, journal and settings are kept.

Numbers that don’t match NinjaTrader

Start with Pairing modes. The usual causes are a different date range, commission settings, the trading day boundary, or hidden accounts, reset dates and excluded days.

Charts with no candles

See Chart data. NinjaTrader needs to have downloaded 1-minute data for that day.

Licence problems

Activation fails because both seats are in use. Deactivate TradeScope on a PC you no longer use, from Settings → License & Plan → Deactivate License. If that PC is gone, contact support.

“This machine already used its free trial”. Each PC can use the free trial once. Buy a licence to continue; your data from the trial is still there.

The trial code doesn’t work. Codes expire after 15 minutes. Click Use a different email / resend to get a new one.

Going back to an older version

Install the older version over the top of the current one. Don’t uninstall first. TradeScope keeps your data in the same folder as the app, and the uninstaller can delete it.

Where your data is

Everything TradeScope stores is in %LOCALAPPDATA%\TradeScope v2 on your PC. Your trades also remain in NinjaTrader, which TradeScope never changes.

Still stuck?

Contact support and describe what you see. A screenshot helps.